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Nexus

Nexus is your connection to the future of luxury. We focus on disruptive technologies, such as Artificial Intelligence, Blockchain, and robotics, and how they are reshaping business models. Essential reading for understanding innovation and ensuring a long-term vision.

Why most luxury CRMs fail at relationship intelligence

Nexus Juan Carlos Navarro -
Over the past decade, the luxury industry has invested heavily in CRM platforms with a clear promise: to know clients better in order to...

From data to relationship capital: Rethinking clienteling in luxury

Nexus Juan Carlos Navarro -
Over the past decade, the luxury industry has invested millions in customer management systems. Yet the paradox remains: more data, more dashboards, more automation…...

Who governs the luxury product? The strategic role of Digital Product Passports

Nexus Juan Carlos Navarro -
For most luxury brands, the Digital Product Passport (DPP) has entered the strategic agenda through regulation. For a smaller,...

Technology integrity: Why the future of luxury is decided in its invisible infrastructure

Nexus Juan Carlos Navarro -
For decades, the luxury industry has built its strategic discourse around what is visible: heritage, craftsmanship, creativity, narrative, and...

This is how the privacy of the world’s wealthiest clients is protected

Nexus Juan Carlos Navarro -
When I began advising on security systems in the luxury industry, I understood something no manual can teach: client...

Francis Casado of 3D Digital Venue talks to us about VIP experiences in stadiums

Nexus Juan Carlos Navarro -
Whether at a sporting event or a cultural or artistic event, the spectator experience is constantly evolving, and companies...

AI Singularity: Are we ready for the Age of Superintelligence?

Nexus Juan Carlos Navarro -
Ray Kurzweil, a staunch proponent of artificial intelligence (AI), has captured the world's attention with his predictions. According to...

The challenges of virtual and augmented reality in the luxury real estate market

Nexus Juan Carlos Navarro -
In recent years, the luxury real estate market has witnessed an unprecedented transformation, driven, unsurprisingly, by technological advances. Virtual...

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Why most luxury CRMs fail at relationship intelligence

0
Over the past decade, the luxury industry has invested...

From data to relationship capital: Rethinking clienteling in luxury

0
Over the past decade, the luxury industry has invested...

Who governs the luxury product? The strategic role of Digital Product Passports

0
For most luxury brands, the Digital Product Passport (DPP)...

Luxury hospitality is being reconfigured: Inspirato as a paradigmatic case of consolidation and strategic control

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On 17 December, Inspirato Incorporated announced its acquisition by...

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